Privacy Policy

Riva Silvers ("Riva", "we", "our", "us") respects your privacy. This policy explains what we collect, why we collect it, and the choices you have. By using rivasilvers.com or buying from us, you agree to the terms below.

1. Information we collect

Account details: name, email, phone, password (hashed).
Order details: shipping & billing address, items purchased, GST number if you provide one.
Payment details: handled entirely by our payment gateway (we do not store card numbers or CVV).
Loyalty & engagement: Riva Points balance, wishlist, browsing & purchase history.
Device & usage: IP address, device type, pages visited, anonymous analytics.
Communications: emails, SMS replies, WhatsApp messages with our care team.

2. How we use your information

To process orders, ship parcels, and provide post-sale support.
To run the Riva Points loyalty programme (earning, redeeming, expiry alerts).
To personalise the store — recommend gifts, surface relevant categories.
To send transactional alerts (order updates, refunds).
To send marketing only if you opt in. You can unsubscribe at any time.
To prevent fraud, abuse, and chargebacks.
To comply with applicable Indian laws (GST, IT Act, consumer protection).

3. Who we share data with

We share the minimum data needed with carefully selected partners:

Payment gateway (for processing payments and refunds).
Shipping partners (for delivery, tracking, and reverse pickups).
Email & SMS providers (for order alerts and opted-in marketing).
Analytics providers (aggregated, anonymous data only).
Tax authorities and law enforcement, when required by law.

We do not sell your personal data to third parties.

4. Cookies

We use first-party cookies to keep you signed in, remember your cart and wishlist, and measure traffic. You can clear cookies any time through your browser settings — the site will still work, but you may need to sign in again.

5. Data retention

We retain order and tax records for the period required by Indian law (typically 8 years). You can ask us to delete your account at any time — we will close it within 30 days and anonymise records we are legally required to keep.

6. Your rights

Access the personal data we hold about you.
Correct anything that is inaccurate.
Delete your account.
Object to marketing communications.
Withdraw consent at any time.

Email contact@rivasilver.net for any of these requests.

7. Security

We use HTTPS everywhere, hash passwords, and restrict internal access to customer data on a need-to-know basis. No system is perfectly secure — if you believe your account has been compromised, please write to us immediately.

8. Children

Riva Silvers is intended for shoppers 18 years and older. We do not knowingly collect data from minors. If you believe we have, please contact us and we will delete it.

9. Updates to this policy

We may revise this policy from time to time. Material changes will be flagged on the homepage and notified by email to registered users.

10. Contact

Riva Silvers · contact@rivasilver.net